help
 

Apple Authorised Service Provider

Our team of highly skilled qualified service engineers are available to assist you whether your computers is in warranty or out of warranty, purchased from us or from elsewhere.

In store drop off Service

Our state of art Authorised Service Provider repair centres in Tewkesbury and Pontypridd are open 5 days a week. With dedicated repair staff available to diagnose your fault and advise on the best course of action.

We also realise that sometimes it's just not possible to bring your computer us, so now its possible to drop to off at one of our retail stores, based in Swansea, Worcester and Shrewsbury.

Out of Warranty Inspection Fee - Diagnostic Service £25.00 ex vat
We charge an initial inspection fee of £25.00 ex vat for all out of warranty Apple computers. We will diagnose your fault and if possible resolve the issue. Should your machine have a hardware fault we will supply you with a quote for the required parts & labour. On agreeing to proceed with your repair the inspection fee will be deducted from the total repair costs. The inspection fee of £25.00 ex vat may apply to warranty repairs if problem is found to be software related.

Out of Warranty labour fee £50.00 ex vat per hour
We charge a simple flat fee of £50.00 ex vat per hour for all out of warranty Apple computers repairs. This hourly rate doesn't include any parts, but rest assured we will explain all additional parts related costs and present you with a quotation before proceeding.

Fast Track Service, Additional £75.00 ex vat per hour
Your deadlines sometimes mean its not possible to be without your computer. To assist we have introduced a new Fast Track Service - receive priority service on all in and out of warrant repairs. There is an additional charge of £41 ex VAT for this service along with the inspection fee. Units will be assessed within a 24 hour period and repaired subject to parts availability.

Data Recovery from £60.00 ex vat
Starting from £60.00 ex VAT our data recovery services, offers fast, cost-effective data recovery solutions for all Apple Macs. Additional labour charges apply.

 

applecare

Service and support from the people who know your Mac best.

One stop for technical support.

Because Apple makes the hardware, the operating system and many applications, the Mac is a
truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and
support from Apple experts, so most issues can be resolved in a single call.

Extend the complimentary hardware service and technical support on your Mac to three years from the original Mac purchase date.

For complete details, see terms at www.apple.com/legal/applecare/appgeos.html

Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.

See terms at www.apple.com/legal/applecare/appgeos.html for full details. applecare coverage

Support Contracts for Businesses and Schools

Let us take the strain. Think of us as YOUR IT department
We offer a wide range of Support Contracts for both Schools and Businesses to ensure that if a system failure occurs, you have the right level of service and support in place.

Our fixed price per annum support contracts can tailored for your needs
but can include some or all of these services:

• 4 or 8 hour on site response
• Loan equipment
• Parts & labour costs covered
• On site hardware support and repair
• Priority telephone hardware diagnosis
• Installation & pre installation consultancy
• Specialist telephone support
• Remote login for Server and Desktop/Laptop support
• On site engineer consultation and IT roadmap services
• Active Directory and Open Directory Services

To discuss your needs please call our Tewkesbury branch on 01684 291112
or
Our Pontypridd branch on 0870 863 5420.